SP GPS Tracker — Support
This app is a phone client for Traccar, the free open-source tracking server. It does not provide a tracking service — it signs in to a server you run, and draws what that server already holds.
What you need
- A Traccar server you have access to — your own, your company's, or a hosted one. The app offers four public demo servers by name if you just want to try it.
- A tracking device, or a vehicle, reporting into that server.
- An account on that server. You can create one from the sign-in screen if the server allows registration.
We do not run a server, sell a subscription, or receive any of your data.
Common problems
My car says "Asleep" — is the tracker broken?
Almost certainly not. Many vehicles cut power to the head unit when parked, so the tracker stops reporting until the car is unlocked again. Most tracking software calls that offline, which reads like a fault.
This app reads the age of the last position instead: Driving under two minutes, Parked under twelve, Asleep beyond that. An asleep car will report again on its own when it wakes.
Sign-in fails, or bounces me straight back out
Check the server first: a name from the picker, or the full address if you typed your own. If the server is not reachable the app says so within a few seconds rather than hanging.
Only a rejected password signs you out. A timeout or a server that is down keeps your session and shows a Retry.
One drive is showing as several trips
It shouldn't. A vehicle reports far less often once it reads as stopped, so a queue or a drive-through looks exactly like a park to the server. The app stitches drives back together when the gap between them is under ten minutes.
A genuinely longer stop is a genuinely separate trip, and stays one.
My zone never tells me anything
A Traccar notification needs two things: a rule, and permission for that rule against the device. One without the other never fires. Zones created in this app are armed against the vehicle in the same step, so they work — zones made elsewhere may not be.
Check Alerts → the tune icon: every alert setting is on that one page.
I get no notifications when the app is closed
Alerts in this app are raised on the phone from data it has fetched, so they need the app to have run recently. There is no push service.
For alerts that reach you with the app closed, switch on mail notifications in your Traccar server's own settings.
The battery figure is missing or stale
Only vehicles that report a state of charge have one at all. A parked car often sends its last positions after the service that reads the battery has already gone down, so the newest fix carries no charge — the card then says Last charge and shows the most recent one it saw.
Place names are wrong, or missing
Names come from your own server's geocoder first. Most servers have it switched off, so the app falls back to OpenStreetMap's public one. You can turn that fallback off in Settings, after which no coordinate leaves your own server.
Good to know
- Your password is sent to your server once and never stored on the phone. Only a revocable token is kept, and you can revoke it from Traccar without changing your password.
- Your phone's own location is only used while the app is open, only after you tap the locate button, and is never transmitted.
- Speed limits are set per vehicle, in Vehicles — that is the same figure your server alerts against.
- Map tiles are cached to save data, and can be cleared in Settings.
- See Privacy for the complete list of where the app connects.
Still stuck
Write with the server you are using, what you tapped, and what the app said. A screenshot is worth more than a description.