SP Remote — Support
The app shows your car's screens and runs the car's own climate, seat, window and media commands. It stores almost nothing of its own, so most problems are the link to the car.
What you need
- An Avatr or Deepal vehicle with a Huawei HarmonyOS cockpit.
- SP Avatr Kit on the centre screen, with Phone remote turned on in its Dashcam panel — that is what answers this app.
- An internet connection on the car, or your phone on the same Wi-Fi as the car.
Pairing
On the car: SP Avatr Kit → Dashcam. Turn on Share to phone and Phone remote, then scan the code it shows. It is the same code SP Dashcam uses. The first time, the car asks on its screen whether to allow your phone — tap Allow there.
If your phone has no camera available, paste the same link under the viewfinder instead. The link is a credential: anyone who has it can ask to control your car, so treat it the way you would a password.
Common problems
It says it can't reach the car
Nearly always the car is asleep. A parked Avatr suspends its head unit to protect the 12 V battery. Unlock the car, give it a few seconds, and try again.
On the same Wi-Fi as the car — its hotspot, your phone's hotspot, or another network you share — the app finds the car directly, even with no internet. Allow Local Network for SP Remote in your phone's settings for that.
It is waiting for the car to allow this phone
The car's screen shows Allow this phone? the first time a phone connects. Tap Allow on the car. Turning Phone remote off and on again forgets every phone.
The controls are grey
Which controls a car accepts depends on its software version. The app reads the car's own list and greys out what your car does not accept — the values it shows are still read from the car.
The car's screen is slow or blurry
Over the internet the picture is kept small so it stays live. On the same Wi-Fi as the car it is sharper and faster. Turn the phone sideways for the full screen.
Siri doesn't know my car commands
Open the app once after pairing, so it can learn your car's commands. Then say "Hey Siri, SP Remote car status", "Hey Siri, SP Remote front defrost", or "Hey Siri, tell SP Remote" and say what you want.
Good to know
- There is no account and nothing to sign in to.
- The app talks to your car and to nothing else. See Privacy.
- Windows, doors, the trunk and the charging port ask before they open.
- Deleting the app removes the pairing and everything else it stored.
- The driver should never use a phone while driving.
Still stuck
Write with your car model, what you tapped, and what the app said. A photo of the screen is worth more than a description.