SP Dashcam — Support
The app shows the footage your vehicle's own recorder is already saving. It stores nothing of its own, so almost everything that goes wrong is the link to the car.
What you need
- An Avatr or Deepal vehicle with a Huawei HarmonyOS cockpit.
- The built-in recorder switched on, with its memory card fitted.
- SP Avatr Kit installed on the centre screen — that is what publishes the link this app reads.
- An internet connection on the car and on the phone.
Pairing
On the car: SP Avatr Kit → Dashcam → Share to phone. Scan the code it shows. That is the whole setup — there is no account and no password.
If your phone has no camera available, tap the paste field under the viewfinder and paste the same link instead. The link is a credential: anyone who has it can watch your recordings, so treat it the way you would a password.
Common problems
It says it can't reach the car
Nearly always the car is asleep. A parked Avatr suspends its head unit to protect the 12 V battery, and the recorder's link goes down with it. Unlock the car, give it a few seconds, and pull the album down to refresh.
If the car is awake and it still cannot connect, open the Dashcam panel on the centre screen and check the sharing is still switched on.
It asks me to scan a new code
That only happens when the car itself has rejected the link — usually because sharing was turned off and on again, which mints a new one. Share to phone once more and scan the new code.
A car that is merely asleep or unreachable will not ask you to re-scan. The app keeps your pairing through both.
The album is empty, or one angle is missing
The app shows exactly what is on the card. If the recorder has just been switched on, or the card was recently formatted, there may genuinely be nothing yet.
A single missing angle means that camera did not record that minute — the app names it rather than hiding it. Cars fitted with fewer cameras will show fewer angles.
A clip starts, then freezes
The recordings are higher bitrate than the car's connection, so a clip buffers as it plays. A frozen first frame reading 00:00 is a normal start, not a fault — the app tells you when it is waiting for more of the file.
Playback is the heaviest thing the link does. Nothing else refreshes while a clip is open, on purpose.
Saving a clip failed part-way
Exports are plain downloads and can be stopped at any point. A part-finished file is deleted rather than left in your photos. Try again with a single angle first — all four is roughly four times the download.
On iPhone the app asks only for permission to add to your photo library. It cannot read or browse the rest of it.
Good to know
- There is no account and nothing to sign in to.
- The app talks to your car and to nothing else. See Privacy.
- Recordings stay on the car's memory card until you choose to save one.
- Deleting the app removes the pairing and everything else it stored.
- Do not operate any of this while the vehicle is moving.
Still stuck
Write with your car model, what you tapped, and what the app said. A photo of the screen is worth more than a description.